Solution 1: Install the latest version of Citrix Workspace App

Sometimes old versions of the citrix workspace application can cause issues, having the latest version of Citrix Workspace ensures the best possible chance for success.

1. If you are using windows. Follow this guide to aid you through the process of installing/upgrading the Citrix Workspace App.
2. If you are using mac. Follow this guide to aid you through the process of installing/upgrading the Citrix Workspace App.
3. Once you have installed the latest version, restart your computer.
4. Once your machine has restarted, attempt to launch an Application or Desktop from Citrix Workspace.
5. If this solution did not work, attempt the solutions below. If none of the solutions have solved your problem, please contact helpdesk.

Solution 2: Resetting the Citrix Workspace App

Resetting the Citrix Workspace app will clear any customizations made, it will remove any saved logins, clear any windows registry settings related to Citrix Workspace, and it will also reset any file type associates. This can sometimes solve issues with authentication, failures in launching citrix apps or desktops, and finally can help reset configuration changes that can cause things like the mouse or audio to stop working properly.

1. If you are using windows. Follow this guide to aid you through the process of resetting the Citrix Workspace App, then come back to this guide to finish the remaining steps.
2. If you are using mac. Follow this guide to aid you through the process of resetting the Citrix Workspace App, then come back to this guide to finish the remaining steps.
3. Once you have installed the latest version, restart your computer.
4. Once your machine has restarted, attempt to launch an Application or Desktop from Citrix Workspace.
5. If this solution did not work, attempt the solutions below. If none of the solutions have solved your problem, please contact helpdesk

Solution 3: Resetting Browser Cache, Updating Browser, and Trying a Different Browser.

The browser you use can have an impact on the experience you have while using Citrix. Sometimes the browser is out of date, sometimes it has corrupted cached files, and sometimes its just not working correctly on your system. Certain browsers like Internet Explorer do not work well with the modern requirements of Citrix. 

1. Follow this guide to reset your browser cache
2. Next ensure your browser of choice is up to date following these steps detailed in this guide: 
3. After steps 1 and 2 have been complete, restart your computer.
4. Once your machine has restarted, attempt to launch an Application or Desktop from Citrix Workspace.
5. If issues are still persisting, try a different browser. If you are using Edge or Google Chrome, try using Firefox. If you are using Safari or Firefox, then instead attempt to use either Edge or Google Chrome.
6. If this solution did not work, attempt the solutions below. If none of the solutions have solved your problem, please contact helpdesk

Solution 4: Try Using Citrix Workspace for HTML5 (Light Version) 

Citrix Light Version or Citrix Workspace for HTML5 is a browser only way to interact with Citrix Desktops or Applications. It runs natively inside your browser.

1. How to Enable the Citrix Workspace App for HTML5
2. Launch your desired Citrix Application or Desktop. It will now launch a desktop or application inside a browser tab.
   1. If you need help launching a citrix app. Follow this guide: How to Launch a Citrix Virtual Application
   2. If you need help launching a citrix desktop. Follow this guide: How to Launch a Citrix Virtual Desktop
3. If this solution did not work, attempt the solutions below. If none of the solutions have solved your problem, please contact helpdesk.

Solution 5: Updating & Upgrading Drivers

Old drivers can cause many issues, these can be alivated by simply updating  you system.

1. Install windows or mac updates. Ensure you restart if any updates require it. Windows/Mac updates will install updated firmware or video card drivers if the computer needs it.
2. If this solution did not work, attempt the solutions below. If none of the solutions have solved your problem, please contact helpdesk.

Solution 6: Upgrading VMWare Tools (IT STUDENTS ONLY)

Sometimes mouse issues can occur when using the trainingvm site when the virtual machine's mouse cursor is not at the correct spot.This can sometimes be due to a corrupted VMWare Tools installation or an out of date installation. 

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