Student Technical Support

Welcome to the FVTC Knowledge Base (KB) for technical support, help and more information!

Computer KeyboardNOTE! THIS PAGE VIEWED BEST IN CHROME OR SAFARI

Use our Easy Search!

Use the Search box above to find answers to most of your questions on email, OneDrive, Citrix and more!
Or click on a topic categories below!

Contact Us

Email us at helpdesk@fvtc.edu or call us at 920.735.5644


Your FVTC Student ID and Password


FVTC Wifi Networks

IMG_8523.PNGFVTC Wireless Networks you can join

Three are three networks students, staff and community members can use at FVTC

  1. FVTC-Public
  2. FVTC-2020-21
  3. FVTC-Secure

Scroll down for more detail on how to join each.

Recommended Network

For most users, the easiest network to join, especially for community visitors is FVTC-2020-21

The password is the same name as the network:  FVTC-2020-21

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Alternate Networks

If you have a valid student ID or valid staff login, the FVTC-Secure network can be joined using your ID number or staff ID (DO NOT USE @fvtc.edu after your name!)

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You may get prompted by what looks like an invalid certificate.   

Apple Users will have to select Trust.
Android users, this step might limit your ability to connect to this network.

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You can also select FVTC-Public by opening up a web page to get a standard Public wifi acceptance screen.

Please click on Accept to join the Public network.



Your FVTC Email


Your FVTC OneDrive (Online File Storage)

  • ALL students receive 1 TB of storage space in your FVTC OneDrive Account.  In technical terms?  That's a lot of space to store your assignments and other files you need.  Learn more about the student benefits of using OneDrive:  Student Support | Office 365 Online & OneDrive Information
  • If you'd like even more information on OneDrive, check out more detail here:  OneDrive at FVTC

What Computer Should I buy?

  • We know a lot of factors go into what to buy: Your degree program needs, features you have to have, your personal budget, and how much support you'll need. Everyone will be different, but click on the link below for more information on what we recommend to address your questions.   
  • Personal Computer Purchase Recommendations

FREE Office Download for Program Students

  • ALL programs students are eligible to download and use the full versions of Microsoft's most popular programs, like Word, Excel and PowerPoint.
  • Download and use them now:  Office 365 Software Download





Keywords:students, help, helpdesk, find, search, 5644, assist, technical, where, access, office, word, excel, citrix, email studenttechnicalsupport   Doc ID:107708
Owner:Brent S.Group:Fox Valley Technical College
Created:2020-12-09 09:27 CDTUpdated:2021-02-18 21:05 CDT
Sites:Fox Valley Technical College
CleanURL:https://kb.fvtc.edu/studenttechnicalsupport
Feedback:  1   0