Student Technical Support
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Contact Us
Phone: 920-735-5644 |
Email: helpdesk@fvtc.edu |
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Hours of support:
* Thursdays closed from 12:30 PM - 1:00 PM for all-staff meeting
Your FVTC ID and Password
Username: Your username for our sites is your nine-digit account ID number followed by "@fvtc.edu" (example: 123456789@fvtc.edu). Our sites do not allow you to sign in with your email address—you must enter your username. If your computer or web browser automatically populate your email address on our Sign in page, please select the lower option to "Use another account" where you will be prompted to enter your username. Failure to use your username for our sites may result in the error "AADSTS50020: User account example@example.com from identity provider example.com does not exist in tenant 'Fox Valley Technical College'...".
Find your nine-digit account ID number: FVTC | Find My Account
Reset your password: FVTC | Change your FVTC Account Password
Recover your account: If you receive the error "This username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin.", please ensure that you are entering your correct nine-digit account ID number followed by "@fvtc.edu" (example 123456789@fvtc.edu). If you are, your account was likely deactivated due to enrollment inactivity. Use the following link to reactivate your account: FVTC | Recover your FVTC Account. If your account is not found when attempting to recover your account, please return to our site and proceed to request a new account.
Verify your identity: Your account is secured with Multi-Factor Authentication (MFA). If you are unable to complete the Verify your identity request after entering your password, please call our IT Helpdesk at 920-735-5644 and we would be happy to assist in updating the contact information on your account or provide you with a Temporary Access Pass.
Phone: 920-735-5644 |
Email: helpdesk@fvtc.edu |
---|
Hours of support:
* Thursdays closed from 12:30 PM - 1:00 PM for all-staff meeting
FVTC Wi-Fi Networks
FVTC-Public
This network is provided for public access including guests, students, and personal devices. It requires no password.
Upon joining FVTC-Public, your device will automatically launch an FVTC Guest Portal website, presenting you with the Acceptable Use Policy.
Please read and click Accept to agree to the Acceptable Use Policy. Then, you will receive a message indicating that you have successfully connected to the network.
FVTC-Secure
This network is internal for FVTC-managed devices requiring specialized system access only. FVTC-managed devices such as lab computers and FVTC laptops will automatically join this network.
POLICY: ACCEPTABLE USE OF COMPUTERS AND ELECTRONIC DEVICES
Your FVTC Email
- ALL Program students receive email access. Find out if you are eligible for an email: Student Support | Microsoft 365 and Email Policies & Procedures
- Still need some help navigating getting to your email? Click here for the answers: Student Support | FVTC Email Tips & Help
Your FVTC OneDrive (Online File Storage)
- ALL students receive 1 TB of storage space in your FVTC OneDrive Account. In technical terms? That's a lot of space to store your assignments and other files you need. Learn more about the student benefits of using OneDrive: Student Support | Office 365 Online & OneDrive Information
- If you'd like even more information on OneDrive, check out more detail here: OneDrive at FVTC
What Computer Should I buy?
- We know a lot of factors go into what to buy: Your degree program needs, features you have to have, your personal budget, and how much support you'll need. Everyone will be different, but click on the link below for more information on what we recommend to address your questions.
- Personal Computer Purchase Recommendations
FREE Office Download for Program Students
- ALL programs students are eligible to download and use the full versions of Microsoft's most popular programs, like Word, Excel and PowerPoint.
- Download and use them now: Microsoft Office 365 Software Download