Student Technical Support

Welcome to the FVTC Knowledge Base (KB) for technical support, help and more information!

Computer Keyboard

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Use the Search box above to find answers to most of your questions on email, OneDrive, Citrix and more!
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Contact Us

Fox Valley Technical College - IT Helpdesk

[National Criminal Justice Training Center | ICAC Task Force Program | APICS/ASCM Partner]

Phone: 920-735-5644

Email: helpdesk@fvtc.edu



Appleton Campus - Room A120
1825 N. Bluemound Drive
Appleton, WI 54912-2277 

Hours of support:
Monday - Friday: 7:00 AM - 4:00 PM Central Standard Time (CST): UTC-6
* Thursdays closed from 12:30 PM - 1:00 PM for all-staff meeting

Your FVTC ID and Password

Username: Your username for our sites is your nine-digit account ID number followed by "@fvtc.edu" (example: 123456789@fvtc.edu). Our sites do not allow you to sign in with your email address—you must enter your username. If your computer or web browser automatically populate your email address on our Sign in page, please select the lower option to "Use another account" where you will be prompted to enter your username. Failure to use your username for our sites may result in the error "AADSTS50020: User account example@example.com from identity provider example.com does not exist in tenant 'Fox Valley Technical College'...".

Find your nine-digit account ID number: FVTC | Find My Account

Reset your password: FVTC | Change your FVTC Account Password

Recover your account: If you receive the error "This username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin.", please ensure that you are entering your correct nine-digit account ID number followed by "@fvtc.edu" (example 123456789@fvtc.edu). If you are, your account was likely deactivated due to enrollment inactivity. Use the following link to reactivate your account: FVTC | Recover your FVTC Account. If your account is not found when attempting to recover your account, please return to our site and proceed to request a new account.

Verify your identity: Your account is secured with Multi-Factor Authentication (MFA). If you are unable to complete the Verify your identity request after entering your password, please call our IT Helpdesk at 920-735-5644 and we would be happy to assist in updating the contact information on your account or provide you with a Temporary Access Pass.

 

Fox Valley Technical College - IT Helpdesk

[National Criminal Justice Training Center | ICAC Task Force Program | APICS/ASCM Partner]

Phone: 920-735-5644

Email: helpdesk@fvtc.edu



Appleton Campus - Room A120
1825 N. Bluemound Drive
Appleton, WI 54912-2277 

Hours of support:
Monday - Friday: 7:00 AM - 4:00 PM Central Standard Time (CST): UTC-6
* Thursdays closed from 12:30 PM - 1:00 PM for all-staff meeting

 

FVTC Wi-Fi Networks

FVTC-Public

This network is provided for public access including guests, students, and personal devices. It requires no password.

Upon joining FVTC-Public, your device will automatically launch an FVTC Guest Portal website, presenting you with the Acceptable Use Policy.

Acceptable Use Policy > Accept / Decline

Please read and click Accept to agree to the Acceptable Use Policy. Then, you will receive a message indicating that you have successfully connected to the network.

Acceptable Use Page - Connection Successful

FVTC-Secure

This network is internal for FVTC-managed devices requiring specialized system access only. FVTC-managed devices such as lab computers and FVTC laptops will automatically join this network.

POLICY: ACCEPTABLE USE OF COMPUTERS AND ELECTRONIC DEVICES

Your FVTC Email

Your FVTC OneDrive (Online File Storage)

  • ALL students receive 1 TB of storage space in your FVTC OneDrive Account.  In technical terms?  That's a lot of space to store your assignments and other files you need.  Learn more about the student benefits of using OneDrive:  Student Support | Office 365 Online & OneDrive Information
  • If you'd like even more information on OneDrive, check out more detail here:  OneDrive at FVTC

What Computer Should I buy?

  • We know a lot of factors go into what to buy: Your degree program needs, features you have to have, your personal budget, and how much support you'll need. Everyone will be different, but click on the link below for more information on what we recommend to address your questions.   
  • Personal Computer Purchase Recommendations

FREE Office Download for Program Students

  • ALL programs students are eligible to download and use the full versions of Microsoft's most popular programs, like Word, Excel and PowerPoint.
  • Download and use them now:  Microsoft Office 365 Software Download



Keywords:
students, help, helpdesk, find, search, 5644, assist, technical, where, access, office, word, excel, citrix, email studenttechnicalsupport 
Doc ID:
107708
Owned by:
Thom W. in FVTC
Created:
2020-12-09
Updated:
2024-07-17
Sites:
Fox Valley Technical College