K12 Dual Credit Technology Orientation & Online Help
Welcome to Fox Valley Technical College—we’re excited to have you join us on our K12 Dual Credit team! Here are a few things to know to access FVTC's technology and systems.
ACCESSING YOUR FVTC ACCOUNT
Your FVTC ID and Username
Your FVTC ID number and username will be sent to you and your hiring manager via email once your account has been created.
Your username for our sites is your nine-digit FVTC ID number followed by "@fvtc.edu" (example: 123456789@fvtc.edu). Our sites do not allow you to sign in with your email address—you must enter your username. If your computer or web browser automatically populate your email address on our Sign in page, please select the lower option to "Use another account" where you will be prompted to enter your username.
Your FVTC Password
Once you have your FVTC ID number, you’ll need to set the password for your account.
To set or reset your password, visit www.fvtc.edu > STAFF > RESET PASSWORD
In the Email or Username prompt, enter your FVTC username. You must enter your nine-digit FVTC ID number followed by "@fvtc.edu" (example: 123456789@fvtc.edu). Our sites do not allow you to sign in with your email address—you must enter your username.
Multi-Factor Authentication (MFA)
Fox Valley Technical College utilizes a security feature called Microsoft Multi-Factor Authentication (Microsoft MFA) which adds a safe and secure two-step verification method to enhance the protection of your personal information and online accounts.
After signing in with your username and password, you will need to complete an additional two-step verification method to access Fox Valley Technical College online systems that may contain your secure personal, educational, or financial information. Initially, the primary phone number provided to HR during your onboarding will be automatically added to your account and must be used to complete this two-step verification, offering you the choice to receive an SMS text message code or a phone call.
Fox Valley Technical College recommends and encourages the use of a smartphone with the Microsoft Authenticator app installed. This is a free app available for iPhone and Android devices. Each time you login, you can verify and approve the login attempt within the Microsoft Authenticator app and complete the verification "number matching" process.
To manage or update your Microsoft MFA authentication methods, please visit this webpage: MFA.fvtc.edu
If you are unable to successfully sign in to manage your Microsoft MFA authentication methods, please call our IT Helpdesk.
How to add an additional authentication method
First, sign in to MFA.fvtc.edu.
Here, you can add an additional authentication method by clicking "+ Add sign-in method":
How to change or delete your existing authentication methods
First, sign in to MFA.fvtc.edu.
Here, you can change or delete your existing authentication methods by clicking "Change" or "Delete" by the corresponding method:
How to change your default authentication method
First, sign in to MFA.fvtc.edu.
Here, you can change your default sign-in method by clicking "Change":
Microsoft MFA Frequently Asked Questions
NEXT STEPS
Complete Onboarding Tasks within Workday
Workday is our system containing HR and student information, including courses, rosters, and where grades are recorded.
To access Workday, visit www.fvtc.edu > STAFF > WORKDAY
Sign in with your FVTC username, password, and complete Multi-Factor Authentication.
Look for the My Tasks icon in the top right corner. You should see a red circle with a number notifying you of outstanding tasks. Click on My Tasks to see what onboarding tasks you need to complete.
FVTC SYSTEMS YOU'LL USE
Blackboard
Blackboard is our Learning Management System and primary online class resource for all of your classes, assignments, tests, and projects.
Your instructional department contact is your primary resource for the curriculum within Blackboard.
You can also contact our Blackboard Support team as a great resource for all of your instructional and Blackboard related questions. Contact the Blackboard Support team at 920-735-4816 or online@fvtc.edu.
To access Blackboard, visit www.fvtc.edu > STAFF > BLACKBOARD
Sign in with your FVTC username, password, and complete Multi-Factor Authentication.
Your students should access Blackboard by navigating to www.fvtc.edu > CURRENT STUDENTS > BLACKBOARD
Workday (MyFVTC)
Workday is our system containing HR and student information, including courses, rosters, and where grades are recorded.
To access Workday, visit www.fvtc.edu > STAFF > WORKDAY
Sign in with your FVTC username, password, and complete Multi-Factor Authentication.
Your students should access Workday, for them called MyFVTC, by navigating to www.fvtc.edu > CURRENT STUDENTS > MYFVTC ACCOUNT > MYFVTC LOGIN
HELPING YOUR STUDENTS
MyFVTC How-To Guides and Videos
MyFVTC Learning Modules:
FVTC ID and Username
Your students will follow the same process as you regarding their FVTC ID and username.
Your FVTC ID number and username will be provided to you upon successfully creating an account within MyFVTC. You will also receive this information in your welcome email.
Your username for our sites is your nine-digit FVTC ID number followed by "@fvtc.edu" (example: 123456789@fvtc.edu). Our sites do not allow you to sign in with your email address—you must enter your username. If your computer or web browser automatically populate your email address on our Sign in page, please select the lower option to "Use another account" where you will be prompted to enter your username.
FVTC Password
Your students will follow the same process as you regarding setting their FVTC password.
To set or reset your password, visit www.fvtc.edu > CURRENT STUDENTS > RESET PASSWORD
In the Email or Username prompt, enter your FVTC username. You must enter your nine-digit FVTC ID number followed by "@fvtc.edu" (example: 123456789@fvtc.edu). Our sites do not allow you to sign in with your email address—you must enter your username.
Enrolling in Multi-Factor Authentication (MFA)
Unlike your Dual Credit instructor account, your new student accounts will not have a phone number automatically pre-populated on their account and they will need to enroll in Multi-Factor Authentication. The following information will be relevant to their sign-in experience.
The first time you sign in to your account, you will be prompted and required to enroll in Microsoft Multi-Factor Authentication (Microsoft MFA). Click Next to continue.
You will be required to Keep your account secure by setting up one or more MFA methods. The recommended default method is to install the Microsoft Authenticator app. The Microsoft Authenticator app is available for free download for most major smartphones with the Download now link. Once downloaded onto your smartphone, click Next.
If you cannot or do not wish to use the Microsoft Authenticator app, you may select the link at the bottom: I want to set up a different method (skip to the bottom of this guide to continue with instructions to setup a different method).
On your phone, open the Microsoft Authenticator app and add an account, selecting "Work or school". Click Next.
On your phone, select the option to Scan QR code. Point your phone's camera at the QR code generated on your screen.
Microsoft will provide you with a 2 digit number and prompt you for it in the Microsoft Authenticator app on your smartphone. Enter it and click Yes in the Are you trying to sign in? prompt.
Once the Notification is approved, click Next.
You will receive confirmation that are successfully enrolled and have the Microsoft Authenticator app set up as your Default sign-in method.
It is encouraged that you set up a backup security method in the event you lose access to your Microsoft Authenticator app. Microsoft MFA | How to manage your Microsoft MFA authentication methods (fvtc.edu)
I want to set up a different method
When prompted to get the Microsoft Authenticator app, choose the option at the bottom: I want to set up a different method.
In the Choose a different method box, choose the Phone dropdown option and click Continue.
Select your country code and enter a full phone number where you're able to receive a direct phone call or text message code. Choose whether to "Receive a code" for a text message, or "Call me" to receive a phone call. Click Next.
If you opted to Receive a code, you will receive a text message containing a 6 digit code. Enter it in the prompt and click Next.
If you opted to receive a call, you will have to answer the incoming phone call and follow the spoken directions to approve.
Once your phone has been registered, click Next to finish.
Multi-Factor Authentication FAQs
What is Multi-Factor Authentication (MFA)?
Multi-Factor Authentication (MFA) is an additional layer of security added to the login process which requires you to utilize a two-step verification method. In addition to something you know (your password), you are required to verify your identity by providing something you have with you. This can be a phone or other compatible hardware device that is registered to your account.
Why is FVTC requiring me to use Microsoft Multi-Factor Authentication (Microsoft MFA)?
Multi-Factor Authentication (MFA) helps to better protect access to the sensitive information that may be contained within your account, such as personal details, financial data, or education records. MFA makes it more difficult for someone to gain access to your account without your permission, even if they've stolen or guess your password.
MFA has become the industry standard for responsible cybersecurity, and is increasingly becoming required to comply with insurability best practices and consumer protection legislation.
Fox Valley Technical College makes the security and protection of your sensitive information a top priority.
What authentication methods can I use for Microsoft Multi-Factor Authentication (Microsoft MFA)?
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Fox Valley Technical College recommends and encourages the use of a smartphone with the Microsoft Authenticator app installed. This is a free app available for iPhone and Android devices. Each time you login, you can verify and approve the login attempt within the Microsoft Authenticator app and complete the verification "number matching" process.
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You can receive a one-time password (OTP) code via text message each time you login.
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You can receive a phone call each time you login and will need to answer and respond to the prompts.
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You can utilize an Authenticator app on your smartphone to generate a one-time password (OTP) code each time you login. Examples include the Microsoft Authenticator app, the Duo Mobile app, and the Google Authenticator app.
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You can generate a one-time password (OTP) code using a device called a Hardware Token each time you login. These devices can be obtained from the Fox Valley Technical College IT Helpdesk.
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You can utilize a FIDO2 compliant hardware security key such as a YubiKey.
How do I install and setup the Microsoft Authenticator app on my smartphone?
Please follow along with this brief walkthrough video to install and setup the Microsoft Authenticator app on your smartphone:
Where do I get the Microsoft Authenticator smartphone app?
The Microsoft Authenticator smartphone app is available for free from the Apple App Store for iOS devices or the Google Play Store for Android devices. Download it on your smartphone here.
The correct app will look like this, and is provided by Microsoft Corporation:
How do I add my FVTC account to the Microsoft Authenticator app on my smartphone?
It is highly recommended to visit the webpage MFA.fvtc.edu and follow the prompts to + Add sign-in method and choose Authenticator app. It will guide you through the process to add the app and add your account. If you do this from a computer, you will need to scan a QR code from within the Authenticator app as follows:
If you opt to manually add your FVTC account directly to the Microsoft Authenticator app, please see the step-by-step guide here: Microsoft MFA | Manually add your FVTC account to the Microsoft Authenticator smartphone app
What is "number matching" in the Microsoft Authenticator smartphone app and how does it work?
Number matching within the Microsoft Authenticator app requires you to confirm and enter a number after responding to each push notification. When you respond to an MFA push notification using the Microsoft Authenticator app, you'll be presented with a number.
You will need to confirm the sign in attempt and type that number into the app. Tap "Yes" to complete the approval.
*Note: Number matching prevents a vulnerability called "MFA Fatigue" where threat actors gain access to secured systems by bombarding a user with repeated push notifications which ultimately get approved either by accident or out of annoyance with the nonstop notifications.
What if I don't have a smartphone?
If you do not have a smartphone and need to access Fox Valley Technical College systems that require Microsoft Multi-Factor Authentication (Microsoft MFA), you can register a cell phone number and receive a text message to your cell phone with a unique one-time password (OTP) code that you will need to provide at each login attempt. Or, you can register a landline or cell phone number and receive a phone call at each login attempt. Keep in mind that you will need to be able to answer and respond to the phone call each time you login.
You may also utilize a Hardware Token device which generates a unique one-time password (OTP) code each time you login. Please contact the Fox Valley Technical College IT Helpdesk to discuss and request this device.
What if I'm in an area with no cellular service or available Wi-Fi connection?
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An Authenticator app on your smartphone (such as Microsoft Authenticator, Duo Mobile or Google Authenticator) can still be used, even if you're in an area without cellular service or Wi-Fi connection. Within the app, you can generate a one-time password (OTP) code which can function even if you're offline.
If you are prompted to approve a Microsoft Authenticator push notification and you are unable to do so due to lack of cellular service or Wi-Fi connection, click the option that says "I can't use my Microsoft Authenticator app right now".
Next, click the option to "Use a verification code"
On your phone, open the Microsoft Authenticator app and tap on your Fox Valley Technical College account.
You'll be presented with a one-time password (OTP) code that lasts for 30 seconds.
Enter this one-time password (OTP) code in the sign in prompt and click "Verify"
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A Hardware Token operates entirely offline and is able to generate a one-time password (OTP) code without any cellular or Wi-Fi connection. Please contact the Fox Valley Technical College IT Helpdesk to discuss and request this device.
Are Apple Watch or Android wearable devices supported with the Microsoft Authenticator app?
Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticator's number matching security feature. For this reason, the Authenticator app must be opened from your smartphone to complete the number matching prompt.
What if I forget to bring my smartphone (or other authentication method) with me and still need to login?
Please call the Fox Valley Technical College IT Helpdesk to request a Temporary Access Pass. This is a limited-access password code which can be used for only up-to 8 hours.
What if my phone number changes or I lose or replace my smartphone (or other authentication method)?
Please visit the webpage MFA.fvtc.edu to manage and update your Microsoft MFA authentication methods. More information can be found here: Microsoft MFA | How to manage your Microsoft MFA authentication methods
If you are unable to complete the two-step verification required to access this site, please call the Fox Valley Technical College IT Helpdesk for assistance.
What is a Hardware Token and how do I use it?
A hardware token (sometimes referred to as an authentication token) is a small battery-operated device that fits on your keychain. It has a small screen and one button—each time you press the button, a unique one-time password (OTP) code is generated and displayed on the screen.
To use this device, you will login to the online system that requires Microsoft MFA. After entering your password, you may be prompted to select your two-step verification method. Click or tap "Use a verification code".
On your Hardware Token, press the button to generate a unique one-time password (OTP) code. Enter this code at the prompt and click or tap "Verify".
A Hardware Token can only be used to generate a one-time password (OTP) code once every 30 seconds. Each OTP can be used only once. The battery in a Hardware Token is estimated to last three to five years, after which point the device must be replaced.
Individuals may have only one Hardware Token assigned to their account.
How do I contact the Fox Valley Technical College IT Helpdesk?
Phone: 920-735-5644 |
Email: helpdesk@fvtc.edu |
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Hours of support:
* Thursdays closed from 12:30 PM - 1:00 PM for all-staff meeting
OTHER TECH RELATED INFORMATION
Still Need Technology Help?
Phone: 920-735-5644 |
Email: helpdesk@fvtc.edu |
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Hours of support:
* Thursdays closed from 12:30 PM - 1:00 PM for all-staff meeting