Troubles Signing In?

This KB Document provides additional tips and suggestions if having troubles signing in.

Username

User your nine-digit account ID + @fvtc.edu (example: 123456789@fvtc.edu).

Email addresses  won't work for sign-in.

If your browser autofills your email, choose Use another account and enter your username manually.

Using the wrong sign-in (like an email) may trigger error AADSTS50020: User account example@example.com from identity provider example.com does not exist in tenant' Fox Valley Technical College'.

Find your nine-digit account ID number

Reset your password

Recover your account

If you see "This username may be incorrect...", confirm you're using the correct format: 123456789@fvtc.edu.

If that's right, your account may be inactive.

If recovery can't find your account, return to the site and request a new account.

Verify your identity (MFA)

If you can't complete MFA after entering your password, call the IT helpdesk at 920-735-5644.

We can update your contact info or issue a Temporary Access Pass.

 

Fox Valley Technical College - IT Helpdesk

[National Criminal Justice Training Center | ICAC Task Force Program | APICS/ASCM Partner]

Phone: 920-735-5644

Email: helpdesk@fvtc.edu


Appleton Campus - Room A120
1825 N. Bluemound Drive
Appleton, WI 54912-2277 

Hours of support:
Monday - Friday: 7:00 AM - 4:00 PM Central Time: UTC-6

 


Keywords:
sign in, password, username, ID, phone, app, authenticator, MFA, Azure, Entra, Microsoft, user, FVTC ID, NCJTC ID, ICAC ID, invalid 
Doc ID:
138162
Owned by:
Thom W. in FVTC
Created:
2024-06-28
Updated:
2026-02-03
Sites:
Fox Valley Technical College
Clean URL:
https://kb.fvtc.edu/signin