Troubleshooting the Teams app

This article will help troubleshoot the Teams app not opening up on phone after changing your password.

  1. Close the Teams app on your phone.
  2. Then uninstall the Outlook appon your phone.
    1. Note: if you don't have the Outlook app just restart your phone and move onto step 4
  3. Restart your phone.
  4. Then re-install the Outlook app
  5. Log in to your account with your new creds, make sure you get your Duo prompt
  6. Once you are successful with logging into Outlook then launch Teams
    1. It should load right up.  If not, do the same steps as above except for #1 instead of just closing Teams, uninstall it
    2. After you have done step #5 then install the Teams app.

Keywords:teams, Microsoft, office   Doc ID:113580
Owner:Bruce V.Group:Fox Valley Technical College
Created:2021-09-09 12:48 CDTUpdated:2021-09-09 13:12 CDT
Sites:Fox Valley Technical College
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