Helpdesk Critical Landing Page

This KB Document serves as the landing page for IT Helpdesk technical support and critical communications.

CURRENT SYSTEM OUTAGE ALERTS:


SOME USERS CANNOT ACCESS THE MICROSOFT 365 WEBSITE


WEDNESDAY, SEPT 27 2023: We are aware that some offsite students and employees report that they are unable to load the Microsoft 365 site for email. They sign in, perform Multi-Factor Authentication, and then receive an error that the website cannot be reached.

As a workaround, please try to access the following site: sso.fvtc.edu. Once signed in, locate the app you wish to use within your Apps Dashboard (Outlook for email, Word, Excel, etc.)






 IT HELPDESK CONTACT INFO:

Fox Valley Technical College - IT Helpdesk

Phone: (920) 735-5644

Email: helpdesk@fvtc.edu



Appleton Campus - Room A120
1825 N. Bluemound Drive
Appleton, WI 54912-2277 

Hours of support:
Monday - Friday: 7:00 AM - 4:00 PM






REMOTE SUPPORT:

If a technician has provided you a remote support Session ID, enter it here:

 



Keywordsremote, support, assist, helpdesk, help, desk, hours, contact, email, info, outage, status, system   Doc ID127386
OwnerThom W.GroupFVTC
Created2023-04-20 13:21 CDTUpdated2023-04-20 14:08 CDT
SitesFox Valley Technical College
CleanURLhttps://kb.fvtc.edu/help
Feedback  0   0