Duo | First Time Users Guide

This article is a quick walk thru to get signed up and use Duo.

PLEASE NOTE! BEFORE YOU BEGIN: You will need to have a valid FVTC ID number and password.


Download the App

We highly recommend downloading the Duo app for the best user experience.  It can be found in both iTunes and Google Play Stores.

The logo looks like this: 

Duo app logo

If you choose not to download the app, you would set up your cell phone as a landline.

Set up your Duo Account

Step 1: Go to staff.fvtc.edu and sign in with your FVTC ID number and password.

Step 2: Click on the Complete Duo Enrollment button.

Step 3: Click Start Setup to begin.

Step 4: Choose the device you would like to enroll, either as a mobile device or land line.

Phone options for Initial Duo Setup
If you decided to use the APP (MOBILE DEVICE)
If you decided to use a LANDLINE
  1. Type Your Phone Number
  2. Select what type of phone you have
  3. Click Continue
  4. Click Finish Enrollment
  5. Leave the option "Ask me to Choose an Authentication Method"
  1. Type Your Phone Number
  2. Click continue
  3. Click Finish Enrollment
  4. Leave the option "Ask me to Choose an Authentication Method"

Duo Tips

  • FImage of a Duo fobor the best experience, we highly recommend using a smart phone.  However, it is not required. 

  • You can use landline phones, such as your FVTC desk phone, a personal home landline or cell phone. We recommend having multiple options.

  • IF NONE OF THESE OPTIONS ARE CONVENIENT: You can request a hardware token (shown here), which will generate a unique code for your login attempts. 
    • Request one by calling the helpdesk: 920-735-5644.

How do I get in?

  • Access your MyFVTC Account 
    • Append mode is used when there is no button to send a push or text box to enter a duo passcode.
      It uses this pattern when you enter your password:  Your Password -- A Comma -- Then a command or code

      SEND A PUSH TO THE DUO
      APP ON YOUR PHONE
      USE A CODE FROM YOUR
      APP OR YOUR TOKEN
      HAVE DUO CALL YOUR
      PRIMARY PHONE NUMBER
       Example:  MyPassword,push Example:  MyPassword,123456 Example:  MyPassword,phone1


      Additional append mode information can be found on the official Duo Website here

STILL HAVE QUESTIONS?  helpdesk@fvtc.edu or 920.735.5644



Keywords:
duo, first, time, user, new, employee, adjunct, staff, full, part-time, duofirsttimeuser 
Doc ID:
108406
Owned by:
Thom W. in FVTC
Created:
2021-01-17
Updated:
2023-06-12
Sites:
Fox Valley Technical College