Commonly Asked Citrix Questions
Citrix is a virtual application and desktop platform that lets FVTC deliver software to students and staff anywhere.
What is Citrix?
Citrix is a virtual application and desktop platform that lets FVTC deliver software to students and staff anywhere.
Why it matters
- Access FVTC software from any location with internet
- Works on Windows, macOS, Linux, iOS, and Android
- No local installs required
How it's used
- Users connect to a virtual lab computer
- Provides access to FVTC software and network resources from any device
What are the hours of availability?
- Available: 24/7, every day
- Planned downtime (possible):
- Wednesdays: 4:00 AM - 7:00 AM
- Sundays: 6:00 AM - 10:00 AM
During these windows, Citrix may be taken offline for updates. Please plan accordingly.
What's the best browser to use?
For the ideal experience, we suggest Google Chrome when using the locally installed Citrix Workspace or Workspace for HTML5 on Windows 10. We also suggest using Safari when using a Mac. Below you will see a list of supported browsers.
- Apple Safari 7 or later
- Google Chrome 143 or later
- Microsoft Edge
- Mozilla Firefox 35 or later
What operating systems can I use?
- Windows 11
- Windows 10
- macOS Sequoia 15, Sonoma 14, and Tahoe 26
- iOS/iPadOS (v16, v17, v18)
- Android 12, 13, 24
What internet speed do I need for Citrix?
- Minimum: 1.5-5 Mbps
- Recommended: 10+ Mbps for better performance
- Graphics-intensive: 30+ Mbps
What's the difference between a Virtual Application and a Virtual Desktop?
Virtual application
- Opens only the selected application
- No full desktop view
Virtual desktop
- Opens a full Windows computer
- Includes FVTC-owned software
Both
- Access to the S: drive
How do I use multiple monitors for my virtual desktop?
- Start with the virtual desktop in windowed mode
- Drag the window so it spans the monitors you want to use
- Click Fullscreen on the toolbar to use all spanned monitors
- Stretch the window if using more than two monitors
Requirements
- All monitors must have the same resolution
- All monitors must use the same orientation (all landscape or all portrait)
What should I do if my mouse cursor is clicking in a spot away from my cursor?
Common causes
- Multiple monitors with different resolutions or orientations
- Display scaling set above or below 100%
Fix
- Open Display Settings
- Set Scale to 100%
- Ensure all monitors use the same resolution and orientation
Where should I save files?
We suggest you use the following locations:
- Network Drives
- OneDrive
If you are using the Citrix Workspace App for Windows/Mac you can also use a flash drive
If you are using the Citrix Workspace App for HTML5, you can download and upload files through the browser
Who should I contact if I'm having trouble logging into Citrix?
Please contact our Helpdesk and they can help you get Citrix working on your computer or laptop.
Phone: 920-735-5644 |
Email: helpdesk@fvtc.edu |
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Appleton Campus - Room A120
1825 N. Bluemound Drive
Appleton, WI 54912-2277
Hours of support:
Hours of support:
Monday - Friday: 7:00 AM - 4:00 PM Central Time: UTC-5
Who should I contact if I'm having trouble using an application in Citrix?
- First contact: Your instructor
- Why: They handle questions about using class-related applications
- Next step: The instructor will contact the Helpdesk if needed