Updating an offsite FVTC laptop so it accepts your new staff password

This KB Document provides the steps for updating your offsite FVTC laptop so it accepts your changed staff password at logon.

If you have an FVTC laptop and are working offsite during which time you are required to change your FVTC staff account password, you may find that the laptop does not accept your new updated password when attempting to login to Windows. However, it will continue to accept your old password. This is because the laptop cannot communicate with our credentialing servers during the logon process to authenticate with your new password.

To update your laptop so it accepts your updated account password when logging-in to Windows, you will need to follow the steps below. Please make sure all work is saved and closed, as a computer reboot will be necessary.

Step 1: Testing whether the student/student account exists on the laptop.

  • Logout of the laptop, and login with the username: "student", password: "student".
If the device accepts these credentials, please skip to step 3. If not, continue to step 2.

Step 2: Creating the student/student account.

  • Login to the laptop with your staff username and your old previous password.

  • Ensure that the laptop is connected to your WiFi Internet connection. 
    Connect to WiFi in the lower-right

  • In the lower-right notification tray, expand the ^ and locate the Cisco AnyConnect Cisco AnyConnect Secure Mobility Client.
    Cisco AnyConnect

  • Launch the Cisco AnyConnect utility, connect to "vpn.fvtc.edu", and use your staff username and new current password to connect and Duo-authenticate.
    type vpn.fvtc.edu and click Connect

  • Click Accept to complete the VPN connection.
    click Accept

  • In the lower-left, click the Windows Windows-logo Start Menu Start Menu button, click your User avatar User avatar, and click Switch user.
    Start Menu > User avatar > Switch user

  • At the Windows logon screen, login with username: "student", password: "student".

  • Restart the computer, and confirm to restart by clicking Restart anyway.
    click Restart anyway

  • Login to the laptop with the username: "student", password: "student".

Step 3: Updating your staff account password. 

  • Ensure that the laptop is connected to your WiFi Internet connection. 
    Connect to WiFi in the lower-right

  • In the lower-right notification tray, expand the ^ and locate the Cisco AnyConnect Cisco AnyConnect Secure Mobility Client.
    Cisco AnyConnect

  • Launch the Cisco AnyConnect utility, connect to "vpn.fvtc.edu", and use your staff username and new current password to connect and Duo-authenticate.
    type vpn.fvtc.edu and click Connect

  • Click Accept to complete the VPN connection.
    click Accept

  • In the lower-left, click the Windows Windows-logo Start Menu Start Menu button, click your User avatar User avatar, and click Switch user.
    Start Menu > User avatar > Switch user

  • At the Windows logon screen, login with your staff username and your new current password.

  • It is recommended that you restart the computer at this time, after which you should be able to login and work normally with your staff username and current password.




Keywords:laptop, offsite, home, password, update, change, laptopoldpassword   Doc ID:99268
Owner:Thom W.Group:Fox Valley Technical College
Created:2020-03-23 11:11 CDTUpdated:2020-04-28 07:47 CDT
Sites:Fox Valley Technical College
CleanURL:https://kb.fvtc.edu/laptopoldpassword
Feedback:  0   0