Mitel | Reporting Guides
The following quick-guides work when using the CCMWeb reporting functions.
Instructions for creating reports for managers with access to phone records.
(Copy and Paste this link: 10.5.40.18/CCMWeb into a new tab in your browser)
- Creating Contacts and Contact Groups (docx)
- Scheduling Reports (docx)
- Running Agent-Queue-Extension Reports (docx)
- Lifecycle Reports (docx)
- Forecasting Reports (docx)
- Updated Flexible Reporting (docx)
The following guide helps with the CCC Auditor:
The following is the complete Mi Contact Center Guide (PDF, 681 pages)