Duo | Reactivating Duo Mobile App

This document will talk you through reactivating duo mobile app for your FVTC account.

Reactivating Duo Mobile App

This document will work for the following two scenarios:
1. You bought a new phone and kept the same cell phone number
2. You uninstalled the Duo mobile app, but decided to reinstall it
 
PLEASE NOTE!  If you bought a new phone and got a new phone number, you will need to treat it like adding a new device  (Duo | Setup )
  1. Go to staff.fvtc.edu

  2. Login with your FVTC account that Duo is attached to.

  3. Click Duo settings

  4. Provide your second factor for Duo Security. NOTE: You should ask it to call you to complete this step since your phone number is the same)

  5. Find your cell phone in the list of devices and select  "Device options"

  6. Click "Reactivate Duo Mobile"

  7. Follow the on screen prompts to reactivate duo mobile on your device.
Any questions feel free to contact our help desk. Phone (920) 735-5644 or Email helpdesk@fvtc.edu
 

Keywords:
Reactivate, Duo Cell, Mobile App, mobile reactivateduo 
Doc ID:
85619
Owned by:
Luke V. in FVTC
Created:
2018-09-12
Updated:
2024-03-11
Sites:
Fox Valley Technical College
Clean URL:
https://kb.fvtc.edu/reactivateduo