Mitel | Using the Call Center Web Interface Software (Web Ignite)

Call Center Staff have different options on their desk phones to handle inbound calls for main college numbers.

Web Ignite is the software that departments use to manage inbound phone calls, voicemails, emails, texts and chats where several people are responding to customers.   Features in this software are NOT available to all staff on all phones.

Click below on the links and information you need.

Web Ignite Training Video (You Tube)

ACD General Info with Web Ignite Login Info (docx)

Web Ignite User Guide with Login Info (docx)

Call Center Staff Phone (Model 6930) Quick Reference Guide (PDF)

Keywords:call, center, queue, cue, enrollment, helpdesk, financial, aid, scholarship, money, grant, fund, admissions, enroll, sign-up, phone, web, ignite,   Doc ID:85545
Owner:Thom W.Group:Fox Valley Technical College
Created:2018-09-09 23:27 CDTUpdated:2023-02-08 12:24 CDT
Sites:Fox Valley Technical College
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