Mitel | Frequently Asked Questions (FAQ)

List of current Frequently Asked Questions

How do I reset my PIN?

Submit a ServiceDesk Request (IT Ticket), or contact the IT Helpdesk at 920-735-5644 or helpdesk@fvtc.edu.

What if my phone shows "Locked"?

A Mitel desk phone that displays "Locked" on the main screen simply indicates that nobody is logged-in to the phone with an extension. This can happen after a power outage, if you've logged-in to a phone elsewhere, or if someone logs out of the phone.


  1. To login to the phone with your Mitel phone extension, press the button in the lower-left of the screen that corresponds to the "Hot Desk" label.

    Press the Hot Desk button in the lower-left of the screen.

  2. At the prompt, enter your extension and press the button that corresponds to the "Enter" label.

    Enter your extensionPress the Enter button

  3. At the prompt, enter your Mitel PIN and press the button that corresponds to the "Enter" label.

    Enter your PINPress the Enter button

How do I reset my PIN?

Email us at helpdesk@fvtc.edu or call us at 920-735-5644.

 

How do I redo my voicemail message?

Depending on where you are, you should be able to use one of the following links to access your voicemail.  Using the web access will give you the greatest control to keep your current greeting and record additional greetings to change back and fourth.

Mitel | Voicemail Access > Using your office desk phone
Mitel | Voicemail Access > Using any off campus phone
Mitel | Voicemail Access > Using the web

How do I get a MiCollab Authorization Key?

You can do this yourself!

  1. Make sure that your MiCollab is running on your computer.
  2. Go to this website: https://micollab.fvtc.edu/ucs/micollab/  (This is your MiCollab access on the web).
  3. Log in using your staff username (nine digit ID number only) and password.
  4. Click on Settings.
  5. It should default to the General Settings in the center column.
  6. Click on Self Deployment on the right column of options.
  7. Click on the QR code and it will authorize your MiCollab on your desktop.
  8. When you are prompted for a password, use your regular FVTC password.
If this process does not complete properly, please contact Brad Hinzman at 920-735-5713 or hinzman@fvtc.edu.
 

How do I activate or de-activate call forwarding from my phone?

If you wish to use your personal cell phone as if it was your office phone, you need to Twin Your Phone

Please see this information instead:  Mitel | Twinning - Use your personal cell phone like an office phone

Call Forwarding

To discuss call forwarding options, please contact Brad Hinzman at 920.735.5713 or email to discuss options.

How can I add 2 or more people to my phone call?

We got options for you!

Do you have just a couple of people to add?
We recommend: Mitel | Simple Conference Calls (For 1 to 3 callers)

Do you have up to 8 people to add?
We recommend: [Link for document 108138 is unavailable at this time]

Do you have more than 8 people to add?
We recommend: [Link for document 91463 is unavailable at this time]

Are we missing a question on this list?

Please submit your questions to: helpdesk@fvtc.edu


Keywords:
FAQ, frequently, asked, questions, mitel, phone 
Doc ID:
85542
Owned by:
Brad H. in FVTC
Created:
2018-09-09
Updated:
2024-04-16
Sites:
Fox Valley Technical College