ServiceDesk Approvals
IT Tickets may require approvals to complete. The following info will explain the process.
- If a request requires approval, an email will automatically be sent to the required Approver(s)
- If a request is rejected, it will automatically be closed.
View the following topics for more information on different roles in ServiceDesk Approvals.
APPROVER - Directions
A reminder email will be sent once a week for pending items
- Click on the link in the approval email that is received
(or log in to https://servicedesk.fvtc.edu/ and click on an item under My Approvals) - Scroll down to review the request details
- If desired, enter Comments (will be visible to the Requester)
- Click Approve or Reject
REQUESTER - View pending approvals
- Log in to https://servicedesk.fvtc.edu/
- Click on the number under My Request Summary > Awaiting Approval
REQUESTER - View approval details
- Log in to https://servicedesk.fvtc.edu/
- Click Requests
- Select the appropriate view
- To view a request that is still open, select My Open Requests
- To view a request that is already done, select My Closed Requests
- Click the Subject of the request
- Click the Approvals tab