Creating an IT Work Order/Service Ticket

This article will show how to create a work order - service ticket.
  1. From the FVTC home page, click on the staff link. (Top right)
  2. Click on the Daily News button
  3. Sign in with your 9 digit ID number, followed by @fvtc.edu 
  4. On the right side, look for and click on IT, AV & Video...

Work Order Requests

      5.    Click on the Tile that says Submit an IT Work Request

Submit Tile

     6.    Select the category that best suits your issue. In this example select New Hardware Request

Category

      7.    Fill out the requester’s name, Subject (Brief description), Description (Details of the issues - screenshots if you have them), and the Group (if you know what group will be looking into the issue)

      8.    If you have any attachment files to share, click on the Attach file button towards the bottom. 

      9.    Click the Add request button at the bottom. 



KeywordsWork Order, ticket, service ticket, IT, Create   Doc ID109270
OwnerBruce V.GroupFVTC
Created2021-02-22 10:13:17Updated2022-09-01 14:11:41
SitesFox Valley Technical College
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