Mitel | Twinning - Use your personal cell phone like an office phone


Twinning is a great way to make your cell phone work like your desk phone while keeping your personal cell number PRIVATE!  

What is Twinning (with a few more details)?

Twinning is a feature that allows calls made to your work number to be answered on your cell phone.  Twinning will also allow you to make phone calls from the MiCollab client that will use your cell phone while displaying the caller ID from your work number instead of your cell number.  This is performed by dialing a number on the MiCollab client.  The FVTC phone system will place two calls.  The first call is to your cell phone, then it will call the dialed number and connect the two calls.  Twinning uses cell service, not data or WiFi.

How can I Request Twinning?

Submit a Service Desk Plus request to configure your work number for twinning (Hardware > Request Twinning)See below for the icons, or view this video. (Video credit: CIE)
 First click here: Then click here:
  Click on Hardware Click on Twinning

 ***NOTE:  The MiCollab Status is the preferred way to control when Twinning is On or Off.***
See below: "My request is complete, how do I get started?"
If on campus:
  1. After IT completes the request, your desk phone will have a button labeled as Cell On/Off 
     Picture of Soft Keys on phone showing Cell on/off 
  2. If it doesn’t say ON, click the button to the left of Cell On/Off  

My request to IT for twinning is complete, what do I do next?

So you've received the confirmation from IT they you're setup. 
Here's what you do next:
It's a two step process to get you up and running.

Follow the details are below in the next two sections - Labeled First Time users, STEP 1 and STEP 2

Or, view this video to walk your through it (Video Credit CIE)

How can I Create a Status in MiCollab that uses Twinning? (First time users, this is STEP 1)

  1. Open the MiCollab client on your PC, or go to  
  2. Click Settings > Manage Status   
    MiCollab Screen shots of Manage Status
  3. Click the options icon in the top right of the screen and select New 
    MiCollab Screen shots of New under Manage Status    
  4. Enter the desired Name, such as Telecommuting   
  5. Under Call Using, select Mobile (if Mobile is not listed see How Can I Request Twinning above)   
  6. Under Send my calls to, select My Ring Group:  
    1. Uncheck the box to the right of DeskPhone so that your desk phone won’t ring   
    2. Check the box to the right of Mobile (if Mobile is not listed  see How Can I Request Twinning above)  so your cell phone will ring 
      MiCollab Screen shots of Manage Status  
  7. Click Done

How do I Turn Twinning On? (First Time Users, this is STEP 2)

  1. Open the MiCollab client on your PC, or go to  
  2. In the upper right corner, click on your name  
  3. Select the status that was created above How can I Create a Status in MiCollab that Uses Twinning

How do I Receive a Call?

When a call is made to your work number it will ring on your cell phone,
You will see the incoming number.
Simply answer as you normally answer your cell phone.

 ***TWO NOTES***:
If you decline the call or if your phone is off when a call is received, you will get a voicemail MESSAGE TO YOUR CELL PHONE VOICEMAIL.
If you let the phone ring until voicemail picks up, you will get a voicemail MESSAGE WILL TO YOUR FVTC VOICEMAIL.

How do I Make a Call?

  1. Open the MiCollab client on your PC, or go to
  2. In the Search or Dial box enter the person’s name (for internal or saved contacts only), 4 digit extension, or a 10 digit phone number (do not include a 9 prefix)
    Search or Dial screen shot
  3. Hover over the appropriate match and click the phone icon to make the call   
    Screen Shot of dial box from MiCollab
  4. Dialing will be displayed   
    Dialing icon screen shot
  5. Your cell phone will receive a call from your work number, you must answer.
  6. After answering your cell phone, the number you entered in step 2 will be called and will show as coming from your work number not cell number

How do I Turn Twinning Off?

  1. Open the MiCollab client on your PC, or go to  
  2. In the upper right corner, click on your name   
  3. Select a status that isn’t configured to ring to your cell phone

MiCollab on Chrome Web Browser  

Please click on this link and bookmark the login page that opens.


Keywords:mitel, twin, twinning, work, phone, cell, phone, pair, number, client, cellular,   Doc ID:96730
Owner:Brent S.Group:Fox Valley Technical College
Created:2019-12-19 10:55 CDTUpdated:2021-01-02 21:35 CDT
Sites:Fox Valley Technical College
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