Mitel | How to Twin (Twinning) Your Phone

Steps on how to use Twinning on your work phone to a cell phone.

What is Twinning?

Twinning is a feature that allows calls made to your work number to be answered on your cell phone.  Twinning will also allow you to make phone calls from the MiCollab client that will use your cell phone while displaying the caller ID from your work number instead of your cell number.  This is performed by dialing a number on the MiCollab client.  The FVTC phone system will place two calls.  The first call is to your cell phone, then it will call the dialed number and connect the two calls.  Twinning uses cell service, not data or WiFi.

How can I Request Twinning?

  1. Submit a Service Desk Plus request to configure your work number for twinning (Hardware > Request Twinning)
    Picture of Soft Keys on phone showing Cell on/off  
  2. After IT completes the request, your desk phone will have a button labeled as Cell On/Off 
    Picture of Soft Keys on phone showing Cell on/off 
  3. If it doesn’t say ON, click the button to the left of Cell On/Off   
***NOTE: Using the phone button to control the twinning on or off will override the setting in your MiCollab Status.  The MiCollab Status is the preferred way to control when Twinning is On or Off.***

How can I Create a Status in MiCollab that uses Twinning?

  1. Open the MiCollab client on your PC, or go to https://micollab.fvtc.edu/ucs/micollab/  
  2. Click Settings > Manage Status   
    MiCollab Screen shots of Manage Status
  3. Click the options icon in the top right of the screen and select New 
    MiCollab Screen shots of New under Manage Status    
  4. Enter the desired Name, such as Telecommuting   
  5. Under Call Using, select Mobile (if Mobile is not listed see How Can I Request Twinning above)   
  6. Under Send my calls to, select My Ring Group:  
    1. Uncheck the box to the right of DeskPhone so that your desk phone won’t ring   
    2. Check the box to the right of Mobile (if Mobile is not listed  see How Can I Request Twinning above)  so your cell phone will ring 
      MiCollab Screen shots of Manage Status  
  7. Click Done

How do I Turn Twinning On?

  1. Open the MiCollab client on your PC, or go to https://micollab.fvtc.edu/ucs/micollab/  
  2. In the upper right corner, click on your name  
  3. Select the status that was created above How can I Create a Status in MiCollab that Uses Twinning

How do I Receive a Call?

When a call is made to your work number it will ring on your cell phone, answer as you normally answer your cell phone

 ***NOTE: Calls can end up in your cell phone voicemail if you decline the call or the phone is off when a call is received.  To have calls you do not want to take go to your FVTC voicemail, silence the call and allow it to ring until the voicemail picks up.***

How do I Make a Call?

  1. Open the MiCollab client on your PC, or go to https://micollab.fvtc.edu/ucs/micollab/
  2. In the Search or Dial box enter the person’s name (for internal or saved contacts only), 4 digit extension, or a 10 digit phone number (do not include a 9 prefix)
    Search or Dial screen shot
  3. Hover over the appropriate match and click the phone icon to make the call   
    Screen Shot of dial box from MiCollab
  4. Dialing will be displayed   
    Dialing icon screen shot
  5. Your cell phone will receive a call from your work number, you must answer  
  6. After answering your cell phone, the number you entered in step 2 will be called and will show as coming from your work number not cell number


How do I Turn Twinning Off?

  1. Open the MiCollab client on your PC, or go to https://micollab.fvtc.edu/ucs/micollab/  
  2. In the upper right corner, click on your name   
  3. Select a status that isn’t configured to ring to your cell phone





Keywords:mitel, twin, twinning, work, phone, cell, phone, pair, number, client, cellular,   Doc ID:96730
Owner:Brent S.Group:Fox Valley Technical College
Created:2019-12-19 09:55 CSTUpdated:2020-01-16 07:03 CST
Sites:Fox Valley Technical College
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