Mitel | Call Center Reporting

Reporting is available for all call center lines to FVTC.

Click on this link to access the reporting features: 10.5.40.18/CCMWeb (you can also copy/paste.  If you are having any issue logging in, please try using FireFox.)

Log in with the username "fvtc\123456789" using you 9 digit employee ID.
Enter your regular FVTC password.

The following quick-guides can help you get started with the CCMWeb reporting functions.


Keywords:
reports, report, ignite, ccc, call, center, forecast, flexible, agent, queue, extension, extention, reporting, contacts, forecasting, micc, ccm, ccmweb, phone, acd, 
Doc ID:
91247
Owned by:
Brad H. in FVTC
Created:
2019-04-22
Updated:
2024-04-16
Sites:
Fox Valley Technical College