Classic Outlook | Deleted Items from a Shared Mailbox

The Big Idea

An entry needs to be added to the registry on each user’s computer in order for messages to go in the Deleted Items of the Shared Mailbox instead (this is unique to each user and computer so if you use multiple computers will need to do this on each machine for each user).

Why It Matters

By default, messages that are deleted from a Shared Mailbox in Outlook go to the Deleted Items folder of the person performing the action, not to the folder of the Shared Mailbox. 
This procedure applies only to Classic Outlook for Windows.

Deleted Items

  1. Click the Windows Start menu button
  2. In the Search programs and files box type regedit and hit Enter
  3. If User Account Control (UAC) prompts you for authorization, follow the on-screen instructions or contact the Helpdesk if you do not have permission.
  4. Expand HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options
  5. Right-click on General and select New > DWORD (32-bit) Value (If there is no General folder, right-click on Options, select New > Key, and enter General for the name)
  6. Change the name to DelegateWastebasketStyle
  7. Change the Value to 4
    Screenshot of Registry Editor with the relevant path highlighted
  8. If Outlook is open, close and restart it
  9. Messages deleted from the Shared Mailbox should now go to the Deleted Items of that mailbox instead of the Deleted Items of the person who actually deleted the message

Note: Sent messages are automatically copied to the Sent Items of both the Shared Mailbox and the sender of the original message.

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Keywords:
shared,mailbox,sent,deleted,reg,registry,regedit,regkey,delegate,classic outlook, classic 
Doc ID:
88307
Owned by:
IT Helpdesk in FVTC
Created:
2018-12-07
Updated:
2026-08-11
Sites:
Fox Valley Technical College