Duo Security - Reactivating Duo Mobile App
This document will talk you through reactivating duo mobile app for your FVTC account.
Reactivating Duo Mobile App
This document will work for the following two scenarios:
1. You bought a new phone and kept the same cell phone number
2. You uninstalled the Duo mobile app, but decided to reinstall it
PLEASE NOTE! If you bought a new phone and got a new phone number, you will need to treat it like adding a new device (Duo Security - Setup )
Step 1. Go to staff.fvtc.edu
Step 2. Login with your FVTC account that Duo is attached to.
Step 3. Click Duo settings
Step 4. Provide your second factor for Duo Secuirty. NOTE: if you only have your phone added, you can still use it to receive a phone call or text to provide your second factor.
Step 5. Find your cell phone in the list of devices and select "Device options"
Step 6. Click "Reactivate Duo Mobile"
Step 7. Follow the on screen prompts to reactivate duo mobile on your device.
Any questions feel free to contact our help desk. Phone (920) 735-5644 or Email firstname.lastname@example.org