Duo Security - Reactivating Duo Mobile App

This document will talk you through reactivating duo mobile app for your FVTC account.

Reactivating Duo Mobile App

This document will work for the following two scenarios:
1. You bought a new phone and kept the same cell phone number
2. You uninstalled the Duo mobile app, but decided to reinstall it
PLEASE NOTE!  If you bought a new phone and got a new phone number, you will need to treat it like adding a new device  (Duo Security - Setup )

Step 1. Go to staff.fvtc.edu

Step 2. Login with your FVTC account that Duo is attached to. 

Step 3. Click Duo settings

Step 4. Provide your second factor for Duo Secuirty. NOTE: if you only have your phone added, you can still use it to receive a phone call or text to provide your second factor. 

Step 5. Find your cell phone in the list of devices and select  "Device options" 

Step 6. Click "Reactivate Duo Mobile"

Step 7. Follow the on screen prompts to reactivate duo mobile on your device.

Any questions feel free to contact our help desk. Phone (920) 735-5644 or Email helpdesk@fvtc.edu


Keywords:Reactivate, Duo Cell, Mobile App, mobile reactivateduo   Doc ID:85619
Owner:Luke V.Group:Fox Valley Technical College
Created:2018-09-12 08:35 CDTUpdated:2018-09-21 15:19 CDT
Sites:Fox Valley Technical College
Feedback:  0   0