Mitel | Using the Call Center Web Interface Software (Web Ignite)

Web Ignite

Web Ignite is the software that departments use to manage inbound phone calls.  Each staff member must use Web Ignite to control their status in a main department queue.  The primary functions are Log in/out, Join/Leave a queue, and Make Busy.  Features in this software are NOT available to all staff on all phones. 

To log into Web Ignite:

  • Open a Chrome browser and enter 10.5.40.18/ignite

Login Pop-Up

  • Login:  enter "fvtc\username" (username is the same nine digit ID number as your network login)
  • Password:  (password is the same as network login).
  • Click Sign In.

Please click below on the links for additional information you may need.

Web Ignite Training Video (You Tube)

ACD General Info with Web Ignite Login Info (docx)

Web Ignite User Guide with Login Info (docx)

Call Center Staff Phone (Model 6930) Quick Reference Guide (PDF)


Keywordscall, center, queue, cue, enrollment, helpdesk, financial, aid, scholarship, money, grant, fund, admissions, enroll, sign-up, phone, web, ignite,   Doc ID85545
OwnerThom W.GroupFVTC
Created2018-09-09 23:27 CDTUpdated2023-07-24 12:28 CDT
SitesFox Valley Technical College
Feedback  3   0