Duo | Email on your Phone
This document helps you with email issues on your phone after Duo has been enabled.
After having Duo MFA added to your account, you might have an issue with email on your phone.
Step 1. Select Settings on your iPhoneStep 2. Scroll down and select “Accounts & Passwords”
Step 3. Select your FVTC account (You may have named it something different from exchange)
Step 4. Scroll down and select “Delete Account”
Step 5. Confirm delete by selecting “Delete from My iPhone”
Adding Email to your iPhone when Duo is enabled on your account.
Step 1. Select Settings on your iPhone
Step 2. Scroll down and select “Accounts & Passwords”
Step 3. Select “Add Account”
Step 4. Select “Exchange”
Step 5. Type in your email address and a description. Select Next
Step 6. Type in your password and select “Sign In”
Step 7. You will need to use Duo MFA for the next step. In the example I use below I have the Duo App installed on the same iPhone. Having the Duo App installed on your phone is NOT required to have work email on your phone. You can use any Duo MFA option to login with.
Step 8. If you selected Push and the App is installed on your phone, tap the Duo Push notification that comes up, or complete whatever form of DUO MFA you have selected.
Step 9. Tap the Green check box to approve the login; you will need to manually return to the mail app after doing this.
Step 10. You may or may not get this message. If you do select “Accept”
Step 11. Choose what items you want synchronized with your phone, after select “Save”
Your Email should now be working!
If you have any questions please contact the help desk at (920) 735-5644 or firstname.lastname@example.org