Citrix VM Disconnects on Mac: Fix by Shortening Computer Name

If you're using a Mac and keep getting kicked out of your Citrix virtual machine, try this quick fix:

Shortening your computer name to under 15 characters often solves the issue.

How to change it:

  1. Click the Apple menu > System Settings
  2. Go to General (scroll if needed)
  3. Tap About
  4. Click your computer name and enter a shorter one

This fix is for Macs only. Windows users don't seem to have the same issue.

Example Error:

screenshot of error message example 

Still Need Assistance?
Contact our Helpdesk at helpdesk@fvtc.edu or  920.735.5644



Keywords:
mac, citrix, vm, vsphere, virtual machine mac, mac virtual machine, virtual machine, failed to start 
Doc ID:
156780
Owned by:
Adam P. in FVTC
Created:
2025-11-18
Updated:
2025-11-18
Sites:
Fox Valley Technical College