Creating an IT Work Order/Service Ticket

This article will show how to create a work order - service ticket.

  1. From the FVTC home page, click on the staff link. (Top right)
  2. Click on the Daily News button
  3. Sign in with your FVTC email address
  4. On the right side, look for and click on IT, Av & Video...

Work Order Requests

      5.    Click on the Tile that says Submit an IT Work Request

Submit Tile

     6.    Select the category that best suits your issue. In this example select New Hardware Request

Category

      7.    Fill out the requester’s name, Subject (Brief description), Description (Details of the issues - screenshots if you have them), and the Group (if you know what group will be                   looking into the issue)

      8.    If you have any attachment files to share, click on the Attach file button towards the bottom. 

      9.    Click the Add request button at the bottom. 






Keywords:Work Order, ticket, service ticket, IT, Create   Doc ID:109270
Owner:Bruce V.Group:Fox Valley Technical College
Created:2021-02-22 11:13 CDTUpdated:2021-09-01 15:05 CDT
Sites:Fox Valley Technical College
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