Duo | First Time Users Guide

PLEASE NOTE! BEFORE YOU BEGIN: You will need to have a valid Employee username and password.

Until your Duo enrollment is complete, you might experience issues logging into some systems.

Getting Started

Step 1: Go to staff.fvtc.edu and sign in.

Step 2: Click Manage Duo Settings.

Step 3: Click Start Setup to begin.

Step 4: Choose the device you would like to enroll

Duo Tips

• For the best experience, we highly recommend using a smart phone.  However, it is not required. 
• You can use landline phones, such as your FVTC desk phone (or adjunct workstation), a personal home landline or cell phone. We recommend having multiple options.
• IF NONE OF THESE OPTIONS ARE CONVENIENT: You can request a hardware token (shown here), which will generate a unique code for your login attempts. 
  • Request one by calling the helpdesk: 920-735-5644.

How do I get in?

• Access Your Email or Blackboard
  • Enter your user ID and password as normal – then use the Green boxes you see here, to send a push, call you or enter a passcode
• Access your MyFVTC Account or MyHR

  • Append mode is used when there is no button to send a push or text box to enter a duo passcode.
    It uses this pattern when you enter your password:  Your Password -- A Comma -- Then a command or code

    SEND A PUSH TO THE DUO APP ON YOUR PHONE	USE A CODE FROM YOUR APP OR YOUR TOKEN	HAVE DUO CALL YOUR PRIMARY PHONE NUMBER
    Example:  MyPassword,push	Example:  MyPassword,123456	Example:  MyPassword,phone1

    
    

    Additional append mode information can be found on the official Duo Website here

STILL HAVE QUESTIONS?  helpdesk@fvtc.edu or 920.735.5644

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